Fees for therapy sessions

Fees are negotiated with each therapist and are within the range of approximately £50-£70 per 50 minute session for individuals. Rates will be higher for couples work.

Individual therapists may operate concessionary fees relating to income or time of day (evening appointments may be more expensive). This needs to be discussed directly with the therapist.

Please also see our page on Free & Low Cost support if you are looking for non-private therapy and support options: Click here to go to the page Free & Low Cost Support.

Introductory sessions

Initial appointments or consultations may be charged at full rate or at slightly lower cost, depending on the therapist. Your therapist will make this clear before your first appointment.

How to pay

Fees are payable directly to your therapist by cash, bank transfer or card (if your therapist has a card reader). Please discuss payment methods directly with your therapist.

Does my insurance company pay for counselling?

A few Palmeira Practice therapists are registered providers with medical insurance companies such as BUPA and Aviva. If you have medical insurance please ensure you make thorough enquiries about their terms for allowing access to psychological therapies before proceeding. Please note not all therapists choose to be registered with an insurance company, please check first.

What happens after I contact Palmeira Practice?

After we receive your enquiry, our bookings coordinator, Brenda, will aim to match you with the counsellor that most suits your requirements. You can expect to hear back from her within 24 hours between Monday to Friday.

From there, Brenda will arrange your introductory session with that counsellor and you can begin therapy.

What if I want to make a complaint?

If you have a concern about the service you've received from The Palmeira Practice, please get in touch via email and we'll look into it. To help us look into things properly, we ask that complaints are made in writing by email to: palmeirapracticepsychotherapy@gmail.com

Our responsibility covers the period from your first contact with us up until a therapist takes you on as a client (or until you let us know you no longer wish to proceed). If something goes wrong during that time, whether that's something on our side or a concern about how a therapist has handled things before formally taking you on, please contact us and we will respond to you directly.

Once you have started working with a therapist, the clinical and ethical responsibility for your care sits with them, not with us. If you have a concern about a therapist's conduct after this point, the first step is to raise it with the therapist directly. If you're not satisfied with their response, you can take it further with their professional membership body, and we're happy to confirm who that is for you. We don't employ the therapists who are members of the Practice, they are independent practitioners, and we have no authority to investigate or sanction them. However, we do want to know if things have not gone well, or if there are concerns about an individual practitioner who is a member with us, so please don't hesitate to tell us.

Privacy and data protection

If you have a complaint about how we handle your personal data, please see our separate privacy statement.